FAQ

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it). Additionally, you can track the status of your order from the "track your order" link on the bottom of the website.

 

Can I change my order?

We can only change orders that have not been processed for shipping yet. Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order. To make changes to your order, please reach out to customer care.

 

What Payment Methods are available on your store?

We accept payment from debit or credit cards - American Express, Discover, VISA, MasterCard, Maestro, Cirrus, as well as payments made by PayPal, Amazon Payments and Apple Pay. 

 

What currencies can I see the prices in?

Listed currencies you can use are United States Dollar. This is how our prices are listed because we are located in the USA.

 

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 2 days for your order to ship out, average shipping times are 15-21 days, though one should allow up to 28 days to receive their parcel after processing. Items on backorder will take longer.

 

DUE TO THE COVID-19 PANDEMIC, CARGO TRANSPORTATION HAS BEEN REDUCED BY 85% TO MAKE ROOM FOR ESSENTIALS AND HEALTHCARE SUPPLIES. WE HAVE NO CONTROL OVER THIS MATTER. WE CAN CONTACT COURIERS (WHICH WE DO NEARLY EVERYDAY, HENCE THE INFORMATION ABOVE) BUT WE CANNOT CONTROL WHEN YOUR ITEM LEAVES A FACILITY. PLEASE BE PATIENT DURING THIS CONFUSING TIME FOR EVERYONE. 

 

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include a name and order number on the returned parcels.

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

 

I have entered an incorrect address. What do I do now?

If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm If the given address is wrong we can 'change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

 

How long does shipping take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.